In this playbook, we cover all you need to know about shared inboxes, why teams use them, and how they differ from the traditional email we’re used to. Since email is core to our work, it can feel a little strange to change the way we manage it. That’s why shared inboxes were born: to rethink email for modern, collaborative work. Information gets trapped and lost in emails, which slows us down.Ĭollaborating on email is messy - and on the other end of the conversation, customers can feel it. When there’s more than one teammate on an email thread, there’s no way to tell who should respond. With group email addresses, forwarding, and CC'ing, a simple question to a teammate devolves into an impossible-to-follow conversation. We’re deeply connected to each other - and we rely on our teams more than ever before.Įmail wasn’t built for working together. We’re collaborative and dispersed across the globe. It was built for one-to-one communication - to send a single message to another person.īut the way we work has changed since then. The average person receives 55 business emails per day.Ģ2 percent of people say they check work email multiple times per hour or constantly outside of work.Įmail was invented in the 1970s. More than half of people said email is the primary tool they use to get work done and critical to their team's workflow. While tools like internal chat and video have emerged to allow us to connect with our customers and teams, it’s clear that email remains an essential and irreplaceable communication tool for work.Ĩ6 percent of workers prefer email for work communication. And when teams need to communicate, email is the most reliable channel to get a response. When a customer has a question, they expect to be able to send you an email. An estimated 1 billion workers rely on email to get work done, and 61 percent of people say they’re getting more work email each year.
Email is the most widely used work communication tool on the planet.
0 kommentar(er)
